Needle It
Delivery & Returns

We want you to love them as much as we do

From selecting your items and placing your order, we will endeavour to select your item and despatch within 24 hours.

We’ve tried to arrive at a delivery price and service that works for our customers.

DELIVERY LOCATION COST DELIVERY TIME
Standard UK, Wales, Scotland and Northern Ireland (excl BFPO) £4.50 3-5 working days
Overseas – European Union * £12.00 3-6 working days
Overseas – Rest of world * £12.00 5-8 working days

* Overseas deliveries are sent via recorded post. Deliveries to non EU countries will have VAT deducted. There may be local import duties to be paid on receipt of goods that Needle is not liable for. Delivery to EU countries will take 3-6 working days and any other country 5-8 working days.

RETURNS POLICY

Christmas returns policy

Our standard returns policy has been extended for Christmas. Returns will be accepted until 10th January 2015.

FREE RETURNS WITHIN 14 DAYS *

We hope that you are delighted with your Needle purchase, but we recognize that there may be times when you need to return an item if it isn’t to your liking, size, colour and you may just simply want to exchange.

You can return or exchange your purchase within 14 days. Our Free returns policy means you can return items in their original condition for a refund or replacement. The Products returned must be unworn, unwashed and in their original packaging with labels properly attached.
* Free returns within 14 days on UK orders only

IT’S SIMPLE TO RETURN OR EXCHANGE

  • Complete the Return Form supplied in your delivery.
  • To allow us to identify your order when it arrives with us it is important that you remember to place the completed form, along with your items, in the grey mailing bag.
  • Affix the pre-addressed return label to the front of your parcel and take it to your nearest Post Office. Please obtain proof of postage so that we can track. It’s as easy as that!

We’re here to help so if you need to discuss your return or exchange please call us on 01677 427 135

Refund process:

Your refund can only be credited to the original payment card. We cannot refund postage costs for any item returned under our standard returns policy. Please give us up to ten business days for us to refund to your original payment card.

Faulty item:

If you did receive an item that is faulty we would be very quick to help fix the situation as we would be keen to rectify and we will immediately offer to repair a faulty item. However, if you’d like to exchange it, please know that we can only swap it for the same product in the same colour, subject to availability. And if we can’t repair or exchange it, we’ll admit defeat and send you a full refund or a suitable replacement.

Returning A Gift:

Please note that items bought as presents can only be refunded to the original payer, however, we are more than happy to offer another item for exchange for the goods as long as the value of the item is the same or greater than the original. Details of the original purchaser must be provided.

Cancelling your order under the distance selling regulations

In the EU, you have the right to cancel your order with Needle Knitwear under the special consumer protection (distance selling) regulations 2000 (DSRs). Please provide us with written notice within seven working days of receipt of your order. Also, get in touch – you must notify our customer care team in writing of your wish to cancel the contract for your order. Do this by either contacting us or write to us at: Online Customer Service, Needle Knitwear Ltd, Caw House, Leeming Bar Industrial Estate, Northallerton, North Yorks, DL7 9UJ If we receive that notice, we can arrange to have the order collected from you at your cost. On receipt of your notice of contract cancellation, our customer care team will send through some instructions on how to return your item(s) to Needle Knitwear Ltd (nothing too complicated, promise.) Please remember: these knits mean a lot to us. You will need to take good care of any items in your possession to receive a full refund including shipping costs, which will be with you, in your account, within 30 days from receiving your notice of contract cancellation. Please make sure you request proof of sending, just in case we need to know when and where the item was sent from. All shoppers based within the EU may return unwanted item(s) by exercising their rights under the distance selling regulations (DSR.) We also offer a standard returns policy which covers returns or exchange of any unwanted item(s). For orders cancelled under the DSRs, the refunded amount will include shipping costs.

Offers & Discounts:

When returning goods on which you have received a discount/offer, that discount/offer will no longer apply if you fall below the discount/offer threshold and the refund will be adjusted accordingly.

Sale Returns:

During our sale period we will happily offer an exchange or refund on items returned within 7 days of receipt.

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  • TGIF its been one heck of a week and Imhellip
  • Saturday fuelled by obviously and wearing simple spring attire Idahellip
  • Sundays are best day dreaming ideally in PJs and breakfasthellip
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